Payment and delivery

Q - Can I pay by cheque, postal order, bankers draft or Bank Transfer?

A - I do accept cheques, postal orders and bankers drafts for all payments. All cheques, postal orders and bankers drafts must be made payable to Thomas Nayler and posted to: Studio 111, Cockpit Arts, 18 - 22 Creekside, London, SE8 3DZ. Postal orders and bankers drafts must be crossed so only the recipient can cash the payment. Bank transfers can be made on request.

Q - Who delivers my orders?

A - For all orders within the UK we use Royal Mail special delivery services. For international services we currently use Royal Mail international signed for.

Q - Do you ship to the USA or anywhere else in the world?

A - Yes. We despatch all our jewelry internationally. Orders are sent by Royal Mail's international signed for service for safety and insurance purposes. If you would like to pay extra for UPS courier delivery please contact us

Q - Is my order insured?

A - All order are insured up to the equivalent value of your order/s whilst in transit.

Q - Can orders be traced with a tracking number?

A - Yes we can track and trace your order and supply you with a tracking number on request whilst your order is in the Uk. All Uk orders can be traked on the Royal Mail website. To track your order within the USA you will need to visit United States Postal Service - (USPS).

Q - How much does delivery cost?

A - All orders are posted worldwide for FREE!

Q - How long do orders take to arrive abroad?

A - Delivery times are approximate and depend on the day of dispatch and timescale of delivery once your order has arrived in another country. You can expect to receive your item(s) typically within 5 - 6 working days of being sent from the UK. We can not be held responsible for Postal delays outside of the UK.

Q - If I am ordering from abroad, will the prices automatically be converted into my currency?

A - Yes. All orders placed on our web site are automatically converted into your currency by your bank. Once you reach the checkout, you are able to access the currency converter which will convert prices from UK pounds to your desired currency. NOTE: You can convert prices prior to making a purchase. If you wish to convert your currency now please use this > Personal Currency Converter

Personalized Jewelry Products

Q - Can i commission you to make my own graffiti tag, logo, symbol, etc?

A - Yes - most things are possible!. Please email your designs in a jpeg or gif format to:
info@thomasnayler.co.uk

Q - Do you sell wholesale in other materials?

A - Yes. We can mass produce your own brands design / logo or create a design for you. Quotes are given on request. The materials that we mass produce in are nickel silver, stainless steel, brass, copper and can all be silver or gold plated. NOTE: Mass produced orders are not handcrafted and machinery will be used.

Q - Do you make promotional products for company branding and events?

A - Yes. We are a manufacturer of logo promotional products and personalized jewelry - we can produce promo products tailor made towards your company image. No matter if you are a small business or corporate company we have the means to mass produce quality promo items at competitive prices. We have produced promotional products for the likes of RedBull™ and several other smaller companies.
We offer an expert design service to help with your product branding and company image. We can also mass produce your own designs. Please contact us to dicuss your needs.

Q - How to go about ordering a personalized necklace ?

A - Within the Personalized Necklace section all the images run down the left with the options on the right. All the images are shown as an example of what different names look like in the different fonts & finishes available, therefore you can choose any font, font size etc next to any image when ordering! NOTE: If you place an order next to a sample image with a special finish, eg: roll print, hammered, matt, 2mm thick, etc your order will be applied in the same way.

Q What is the thickness of metal used for name necklaces ?

A - The standard thickness of metal used is 1mm for silver and 0.7mm for 9ct yellow and white gold.

Q Can I order a name tag in a thicker metal?

A - Yes. You can order a 2mm thick name necklace from the personalized necklaces section. The other thick nesses of metal that can be used are - 1.2mm, 1.5mm. Quotes will be given upon request.

Q - Are name tag orders supplied with chains?

A - All sterling silver name necklace orders over £60.00 and all 9ct yellow gold name necklace orders over £140.00 are supplied with a free small 16 inch belcher chain for women and a medium 18 inch belcher chain for men. To purchase a chain separately please go to a chain category to the left of your screen.

Q - What are the sizes for small, medium, and large nametags?

A - Sizes are approximate and are based on an average name that consists of 5 - 6 letters:-

Small - 3.5cm (length) x 1.5cm (height) Medium - 5cm (length) x 2cm (height) Large - 6cm (length) x 2.5cm (height)

NOTE: Names with more than 6 letters will be longer and names with less than 6 letters will be shorter in length!

Q - Why do some name pendants have one central loop and others have two small loops either side?

A - Generally shorter names which consist of four or less letters made in a small font will have a single central loop and longer names will have a ring attached either side for balance, however you can specify your requirements after ordering.

Please note: The smaller the font size is the thinner the text will be!

Q - Will my product look exactly the same as the fonts you feature on your web site?

A - Customized graffiti items are individually designed and handcrafted therefore will not look exactly the same as the font types featured. The font types are for guidelines purposes only, however every effort is taken to ensure all designs look as close to the font type ordered.

Q - Can I see what my name tag order will look like before I buy it?

A - We are unable to offer this service at present however, if you have specific design concerns, please feel free to contact us after you have read our terms and conditions and we will endeavor to meet your requirements where possible. Design proofs will be sent prior to ordering at our discretion.
Design proofs will ONLY be automatically emailed to you after your order has been confirmed - this is due to the amount of work involved with the designing.

Q - Can I see what my name tag order will look like after ordering?

A - All orders that have been confirmed will receive some design proofs prior to making!

Q - Can I request changes to a finished customized product once I have received it at home?

A - We regret that personalised items are excluded from our Refund & Returns policy due to the nature of the product. However, if your item is faulty or damaged please refer to the Repair section in our Terms and Conditions for further details.

Q If I ordered a personalised pair of nametag hoop earrings or an alphabet cuff would my wording/name be repeated?

A - Yes your name will be repeated as many times as the design allows it to. Please note: The longer the wording/name ordered the less times it will be repeated. You can specify your requests by emailing us.

Q Does the size of the nametag change when ordering graffiti hollow hoop earrings?

A - Yes. When ordering hoop earrings with a graffiti nameplate or phrase, the greater the number of letters ordered, the smaller the size of the text.

Q Why does the wild style font type come in two different thick nesses of text?

A- The wild style font is the most detailed and expensive so we are offering two variations in style. Several design proofs in different wild styles are provided once you have placed your order.

Q Why is the Wild style font type more expensive?

A - The wild style font is far more complex than the other fonts as it often contains extra details such as arrows, stars, hearts and halo's which take longer to make.

Please note: Not all wild style designs will have the same detail as each other due to each design is unique. Extra design features can be added on request!

Q Do you sell wholesale or produce promotional products?

A - Yes. We can mass produce your own brands logo or any other design you would like. Popular promotional items are personalized key chains, handbag charms, etc.

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